Day Six

Day Six

I hate call centres

It seems ironic coming from someone who works for a call centre, but I hate call centres. I currently have no internet, which is fine in general, but it does mean I am limited in how I can communicate with people and also limits how I can pass my time. Usually, I’ll spend hours chatting to Claire or watching things on Youtube.

My internet came today.

Correction. A box came today with a bunch of things I can use to get onto the internet. It’s a bit like showing me the cake, but not allowing me to eat it.

So, as I had no time to install before work I came back after and started to tinker. I plugged in wires and installed programs, watching endless hourglasses go by as I waited for things to configure and then I was happily told:

Connection Error.

I tried a number of things until I finally bit the biscuit...? No, because when would that be the inevitable thing to do? Unless you had to check whether it was still fresh. Sometimes you never know. Or if it was a pack of those custard creams with the different flavours and you had to bite the biscuit to see which one was which? No, doesn’t work!

I called up the call centre and I was kept on hold.

I should point out in my work as a call centre monkey I have been told that a customer must only be waiting for twenty seconds and should (during a call) never be kept on hold for more than a minute. I was kept on hold for nineteen minutes!

This wouldn’t have been so bad if I’d had a variety of music to listen to... but instead I heard Shakira, Pink and Ne-Yo in rotation for nearly half an hour. And by that I don’t mean a few songs by each. I mean one song from each over and over and over and over and over and over and over until I now know every word to that bloody She-Wolf song!!!

Finally I got through and I have to go through the Idiot’s Guide to the Internet. We all know the drill. Unplug it. Plug it back in. That should sort everything. No? Well, that’s all my knowledge done I better get an engineer out to you. Really? You think that I was on the line for nearly thirty minutes if I thought unplugging it would sort everything?

So now I have to wait for some guy to probably umm and ahh expect me to make him a cup of tea while he unplugs the things, plugs it back in and then declares that it’s not working and I need a new one.

We shall see!